Solar System Fault Finding in Dorroughby, NSW

The Northern Rivers of New South Wales, from our base at Dorroughby, between Lismore and Byron Bay. Twenty places have their own pages on the service areas page, but they are a starting point rather than a boundary. If you are not sure we reach your address, call and we will check.

Yes. The phone is answered at any hour, every day, on the number at the top of this page. Call with your address and what you are seeing, and we will tell you what to leave alone and what happens next.

Yes. The work runs from a single house roof to sheds, workshops, shops and farm buildings, on mains power and off it. Tell us what the building is used for and when it is busy, because that decides when the work can happen.

A photo of your switchboard with the door open, a photo of the roof or the spot where equipment would go, and a recent power bill if you have one. If you already have a system, add a photo of the inverter and any error on its screen. Photos let us give you straight answers before anyone visits.

A standard grid-connected system switches itself off when the grid goes down, even in full sun, and that is a safety feature. To keep some power on during an outage, the system needs a battery set up with a backup circuit. Which circuits go on that backup is decided with you before the work starts.

Often yes, but it depends on the inverter you have now and how the system is wired. Some inverters take a battery as it is, and others need replacing or adding to first. Send a photo of the inverter and we will tell you which it is likely to be.

A grid-connected system works alongside the street supply and has no battery. A hybrid system uses one inverter to run the panels and a battery together. An off-grid system has no street connection at all, so the panels, battery and a backup generator input carry the whole property.

Yes. The first step is finding out exactly what is there, which means opening the switchboard, checking the cabling and reading what the inverter reports. After that we tell you what can stay, what should be repaired and what should be replaced.

There are many possible causes, from a failing part to a loose connection or a fault on one string of panels. We trace the fault step by step and read the error codes before anything is replaced. Send a photo of the inverter screen and tell us when it happens.

Keep clear of it and keep children and pets away. If there is fire or smoke, call emergency services first. Then call us, tell us what you saw and where, and leave the equipment alone until it has been checked.

For most solar, battery and switchboard jobs the power is switched off for part of the day. We tell you when it will go off before we start, so you can plan around fridges, medical equipment and anything else that needs to keep running. Ask about it when you book.

Yes. Off-grid work starts with a list of what you run and when, because that decides the size of the panels, the battery and the inverter. We also look at the site itself, including shade, access and how far the equipment sits from the house.